Welcome to DiziMagic, your premier destination for exclusive OTT content. This Shipping and Delivery Policy outlines the details regarding the delivery of our digital products and services. By using our platform, you agree to the terms outlined below.
Digital Content Delivery
Subscription Services
- **Access:** Upon successful subscription, you will receive immediate access to our entire library of content. You can stream and enjoy our content on any compatible device as per your subscription plan.
- **Account Activation:** Your account will be activated as soon as the payment process is completed. You will receive a confirmation email with your subscription details.
Individual Purchases
- **Access:** For one-time purchases of individual content (e.g., movies or series), you will receive immediate access to the purchased content upon successful payment. The content will be available in your account under 'My Purchases'.
- **Delivery Confirmation:** You will receive a confirmation email with the details of your purchase and instructions on how to access the content.
Technical Requirements
### Streaming Devices
- **Compatibility:** Ensure that you are using a compatible device to stream our content. CINEMIX STUDIO supports a wide range of devices, including smart TVs, smartphones, tablets, and computers.
- **Internet Connection:** A stable internet connection is required to stream our content without interruptions. We recommend a minimum speed of 5 Mbps for HD content and 25 Mbps for 4K content.
Downloadable Content
- **Availability:** Some content may be available for download for offline viewing. You will be notified of the availability of this feature at the time of purchase or subscription.
- Storage:Ensure you have sufficient storage space on your device to download and store the content.
Delivery Issues
Access Problems
- Immediate Assistance: If you experience any issues accessing your purchased content or subscription, please contact our support team immediately.
- Resolution: Our support team will work to resolve any technical issues as quickly as possible. If we are unable to resolve the issue, we may offer a refund or alternative solution as outlined in our Cancellation and Refund Policy.
Unsuccessful Delivery
- Notification: If there are any issues with the delivery of your digital content, you will be notified via email with further instructions.
- Support:
For any delivery-related concerns, please contact our support team at dizimagic@dizimagic.com